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Buyers: Safety
How do I know to trust a seller?
What guarantees do I have?
| What if an item is damaged in shipping?
If an item is damaged in shipping, you should contact the seller immediately so that a Damage Claim is filed. The responsibility of pursuing a Damage Claim is solely with the seller. However, you will need to cooperate with the seller and the shipping company in any manner requested. Often, the shipping company will come back to pick it up, or inspect the package in your home.
Keep all of the packing and materials exactly as you received it. Do not attempt to use the item or plug it in, which may result in further damage. Do not attempt to disassemble or repair the item unless the seller first agrees.
If a seller and a buyer cannot agree on a course of action to follow, a "Dispute" may be filed with Audiogon:
http://www.audiogon.com/help/disp/drp.html
Generally speaking, the Seller is expected to refund to the buyer, and recover the money by pursuing the damage claim. Shipping companies generally pay the seller only and it may take some time. The Buyer should not have to wait until the claim is processed. Essentially, it is the Seller's responsiblity to deliver the item to the buyer in an undamaged condition.
Need more help? email usSuggest an addition | What if an item is not as the seller described?
What if the Seller does not send promised shipment?
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