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Sellers: Shipping
| Shipping policy
Shipping a Sold Item:
The buyer and seller will determine which party is responsible for paying the shipping charges. Regardless of this determination all items shipped will be F.O.B.* destination. In other words it will ALWAYS be the responsibility of the seller to guarantee that items shipped will be as described and fully functional upon arrival. The seller will further be responsible to insure each package for at least the amount the buyer has paid for the item.
Shipping damage/losses: The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price.
Return Shipping (Returned Items):
Any Buyer who has received damaged goods must first assist the Seller in filing a claim before returning the goods. Once a claim is filed, the shipping company will in most cases assume responsibility for return shipping. If that is not the case then the Buyer must assume the same role in shipping the return as the Seller did in shipping to him, and the shipment will be considerd FOB* destination. In short, the item must be carefully repacked and insured for a minimum of the original purchase price.
Shipping damage/losses: If the item is damaged during the return shipping, the Buyer is required to file a claim as the shipper in this instance. It is best to use the same shipping company since they will have a record of any prior damage claim for the item.
* FOB - Freight On Board (named port of shipment) Means the person shipping an item completes his obligation to deliver when the goods pass over the ship’s rail at the named port of shipment. "FOB Destination" means the person shipping an item is responsible for that item until the person receiving it signs for it.
Need more help? email usSuggest an addition | Should I DoubleBox?
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Should I get a tracking number?
Should I request delivery confirmation?
Should I use the cheapest shipping option?
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Who pays for Insurance costs?
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