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Website Help

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 Website help
Basics
  Using the Audiogon, signing up, expected etiquette.
Lost Password
  We will need the exact email address you registered with.
My Profile
  Change your password, email or other contact information.
Buyer Guide
  Help with bidding, making offers, general tips.
Seller Guide
  How to sell, managing your listings, contacting other members.
Disputes
  How to avoid them, Audiogon's Dispute Resolution Process.
Privacy Policy
  What information we collect from you, and what we will not do with it.
Our Standards
  Terms of use, auction rules, established scales, member privileges. 
Contact us
  Real human beings are available nearly 24/7 for your questions or concerns. 
 
  Basics
Using this website:
At the very top of every page, you will see the five main sections of this site: Browse, Sell, Find, MyPage, and Help.  You are currently in the Help section.  Browsing and Selling high end audio gear is the focus of this website, and you will spend most of your time in one of those two areas.   If you bid on any auctions, or list any items for sale, then you should become intimately familiar with MyPage.  It is your central control panel for all of your activities at the Audiogon, showing you real time details and options.  

Signing Up:
The Audiogon is a membership based community of high end audio enthusiasts.  Memberships are completely free and required for most activities here.  We ask for your name, phone number, address, and email address.  We protect all of your information from all third parties, as described in our privacy policy.  It only takes a few minutes to sign up, and you only have to do it once.  
Sign up now.

Expected Etiquette:
All Audiogon members are expected to conduct themselves in an honest and civil manner.  Members are allowed to contact each other through our site, and agree to communicate in a mature and polite manner.  Audiogon.com has the option to terminate memberships in cases of obvious abuse, and we will do so.  Persons who do not wish to follow our rules and guidelines are not welcome here.  If you are a high end audio enthusiast who would like to participate in a well moderated forum, then we welcome you!

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  Buyer Guide
Types of listings
Items listed for sale are being offered by Audiogon members, who consist of dealers as well as private parties.  For sale items are listed in Auctions, Dealer Demos, and Classifieds, with some minor variations in each of these.  More about listing types...


Help with bidding:

Some of the items listed are being auctioned, where you may place bids.  Bidding on auctions is a binding process, where you are obligated to purchase the item if you are the high bidder. Please read the more about bidding here:
Auction Rules and FAQ
Buyer Services and FAQ.
 

Making offers:
Some items may be listed as Or Best Offer (obo), where you may make offers.  This is less strictly defined than the auctions, but we offer some guidelines.  If you make an offer, you should be ready to follow through, if your offer is accepted within 24 hours.  Likewise, if you receive an offer, you should respond within 24 hours.  Classifieds ads will indicate if "OBO", next to the asking price of the item.   More about listing types... 
 

General tips:
When purchasing high end audio equipment, it is the buyer's responsibility to evaluate the fit and match of an item into their system.  If you need advice or return options, then please contact one of the many fine dealers of the Audiogon.  When purchasing from private parties, buyers are not given the option of auditioning or returning an item.  

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  Seller guide
How to sell:
The Audiogon lets you choose from several methods to sell your gear.  All of these options are available from the "Sell" link at the top of each page.  You should first decide whether you want to sell to a private party or a wholesale dealer of used equipment.  Selling to a private party will result in a higher price, but it will take time, effort, and some possible risks.  When selling to one of Audiogon's dealers, you will be able to sell it easily and very quickly.  Also, many Audiogon dealers accept trade ins, which is an excellent option if your next upgrade is at one of the  dealerships. 

If you decide to sell your item yourself, you should start in our Classifieds, where you may post a 30 day listing.  If you receive and accept an offer in a timely manner, then you have a sale.  Otherwise, if you receive many offers below your asking price, then consider listing an auction.  The auction venue is an excellent tool to let the interested parties bid against each other, and get you the best possible market price for your item.  Additional tips and information can be found in our Seller Services page.

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  Audiogon standards
The Audiogon is a member oriented community of audio video enthusiasts who are voluntary participants.  Likewise, Audiogon.com is making this service available as a voluntary effort to promote and enhance the hobby of high end audio.  In order to maintain an atmosphere of healthy and enjoyable activities, we have established rules, recommended guidelines, and standardized scales that are to be common to all transactions.

Please visit each of these links before participating here:

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