Benchmark DAC1 S/PDIF DAC; D/A Converter (29296)

Return Policy

Return Window

Item can be returned within 14 days of receipt.

General Terms

Items must be returned in their original condition, with all included packing materials and no signs of use. Buyer assumes responsibility for all shipping return costs unless the item was not received as described.

Refunds

Buyer will receive a full refund in the original payment method less any shipping charges.

Special Conditions

Payment: For the security and protection of our customers’ data, we are offering free (no payment processing fees) checkout at tmraudio.com for all purchases made on Audiogon. All accepted offers will be invoiced directly post-purchase, and you are welcome to complete your purchase directly at tmraudio.com for fastest service. We accept all forms of payment including all major credit cards as well as ApplePay, GooglePay, AmazonPay and convenient no-interest financing options. We never charge our customers for Paypal or other processing fees. Orders over $15,000 are not eligible for payment by credit card or paypal but rather check, wire transfer or PayPal friends & family transfer only.

Sales Tax: As a national retailer in full compliance with all applicable state and federal sales tax laws, your purchase may be subject to added sales tax as required by law in your state. At the time of this writing, The Music Room currently has nexus in the following states: CA, CO, GA, IL, KY, MI, MN, NJ, NC, OH, PA, TX, VA, WA, WI. You can read about the results of South Dakota v. Wayfair and the meaning of “nexus” here: https://www.salestaxinstitute.com/sales_tax_faqs/what_is_nexus

Packaging: We offer the best custom packaging in the business - period. When factory boxes are not available, we utilize an industrial Spray-in foam machine to create a custom, foam-injected mold that is form-fitted to each product. This technology ensures that each product we sell arrives safely and our customers have a reusable box for future use. When factory boxes are available, we generally double-box. Large, heavy or high-value items will be designated for freight shipping so that they remain upright and are secured to a pallet for the ultimate in safe transport.

International Customers: We welcome business from around the globe. Please contact us in advance of purchase for a shipping quote. You are responsible for voltage conversion. You are responsible for all customs duties / taxes as required by your country. Only Paypal with verified address or bank transfer accepted for International orders. It is your responsibility to determine the compatibility of the specified product for your country. No returns accepted for voltage or other forms of incompatibility.

Returns: Every product we offer carries a 14-day, satisfaction-guaranteed return policy unless stated otherwise in the product description.** Additionally, every product designated as “CPO” at tmraudio.com carries a 45-day warranty. During the 14-day return period, a return or exchange can be requested for any reason. If the product is defective in some way, TMR will cover all related shipping costs. Refunds for other reasons will not include S&H costs. All return requests must be approved and a return authorization issued before return will be accepted. Basic troubleshooting measures require the cooperation of the customer and are expected to be carried out before a product is deemed “defective”. During the 45-day warranty period, we will repair (at our expense) any products that are found to be defective. If we can not repair, we will replace with something comparable or issue a full refund. New product lines for which TMR is an authorized dealer carry additional manufacturer warranties.

** Any use of freight forwarders or additional shipping services beyond the original shipping address will void all return privileges and warranties.