SOtM sMS-200 network player-including 2 months Roon Lisence [Template]

Return Policy

Return Window

Item can be returned within 14 days of receipt.

General Terms

Items must be returned in their original condition, with all included packing materials and no signs of use. Buyer assumes responsibility for all shipping return costs unless the item was not received as described.

Refunds

Buyer will receive a full refund in the original payment method less any shipping charges.

Special Conditions

We can only guarantee that products will arrive in the condition stated in our ads. Once your order is shipped, it cannot be canceled because you changed your mind.

Please do your research before making a purchase decision. We cannot guarantee that a product's sonic characteristics will fit every customer's taste. If a product arrives and you do not like its sonics, it is your responsibility to resell it, not ours to buy it back.

If a new stock product suffers freight damage or fails within the first 5 business days, it will typically be replaced. If we cannot replace it with an identical unit, we offer a full refund. After 3 days, defective stock units must be repaired under the manufacturer's warranty.

We do not accept returns for refund or account credit of:
Any items returned more than 14 days after the shipment date,
or any items that have been opened (taken out of its plastic wrap, security seal tampered), unsealed or non-defective,
or any items not in their original condition, are damaged, have been used, or are missing parts.

Should you return items that were placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Used products rarely have a warranty unless one was expressively stated in the ad. We can only guarantee that they will work when they first arrive and be in the cosmetic condition we advertised.

If a product arrives with freight damage, it is the customer's responsibility to report it to us within 3 business days of receipt so a claim can be started. If you wait longer than that, we may not be able to instigate a claim. We do work with every customer to resolve freight damages in a timely manner.

If you are not sure about anything, please ask before making a purchase. All emails and questions are typically answered in a timely manner. Having herewith posted our policies openly for all to see, we expect and assume that when you contact us for advice and ordering, you have already read and understood these policies and agree to abide by them.