ZMF Headphones Auteur - Teak Edition / Authorized Dealer**

Return Policy

Return Window

Item can be returned within 14 days of receipt.

If you pay using Audiogon Express Checkout (credit card through our marketplace) you will have 7 days from the date of delivery to request a refund, regardless of the seller's return window.

General Terms

Items must be returned in their original condition, with all included packing materials and no signs of use. Buyer assumes responsibility for all shipping return costs unless the item was not received as described.

Refunds

Buyer will receive a full refund in the original payment method less any shipping charges.

Special Conditions

For All ZMF orders you have 14 days from the date of delivery to decide if you want the ZMF’s. If you want to return, you must inform us and provide return tracking within those 14 days. The customer is responsible for all shipping fees. Returns and warranty service applies for mechanical issues, but not for wear and tear. A headphone that is received damaged or that has an issue does not change the return or cancellation policy.

Abnormalities in wood or finish are normal, and do not warrant a return or replacement, this includes any defect and/or natural wood variation that does not affect its ability to play sound correctly. All returns due to any mechanical or sonic issue that the owner does not want fixed will still cause the order cancellation fee to go into effect.

All returns must be received in the condition they were sold in, with no signs of wear, tampering, opening the cups or removal of the pads. If the headphones are returned in what we deem as used or tampered condition, a fee will be assessed at ZMF Headphones discretion. All accessories, cables, card, pads etc must be returned with the item or a fee will be assessed. ZMF Headphones is not responsible for items lost in the mail upon return to us.

For all returns or cancellations there is a 25% order cancellation fee. The cancellation fee is applied after your headphone is ordered, not after it is shipped. The fee doesn't include shipping costs, and shipping costs will not be returned if the headphone has been shipped. All orders to the specific customer, this is not a mass produced item, and the fee represents the needed cost to conduct business while still allowing for returns. If a cancellation is needed, you can also sell your headphone spot in line to someone else and forward us their information and have the new owner email us their confirmation that they are taking over your spot.

There are no returns on upgrades. All upgrades are final, but the warranty does renew from the date of the upgrade if the headphone upgraded was originally bought from ZMF.

There are no returns or cancellations when items are discounted or on sale, b-stock, pre-order and/or is ordered through any other source besides ZMFheadphones.com at full list price. If an order is expedited, bought at a show, or delivered to the customer in any fashion aside from the normal wait time which is defined by the ZMF "waitlist" then the order is not returnable. There is also no return on t50rp headphones that are provided to ZMF for modification by the owner. This goes into effect as soon as the order is placed.

All pad, cable, case and accessory orders are final. 50% ($20 USD) of case orders will be returned if the case if returned with a pair of headphones as an add-on. If you send an unopened item back to us that was refused for delivery, you will not be refunded.

The above terms are subject to change at any time, and the above policies are in effect as of the date of the return, not as of the date of the order.

The ZMF's are a custom hand made to order product and therefore any discrepancies between the ordered product and the assumed product by the customer are not the responsibility of ZMF.

These terms are subject to change at any time.