$37,000 Ypsilon PST 100 MKII with 3 year manufacturer warranty, Ypsilon flight case and all new tubes.
"The Ypsilon PST 100 MkII is the Best Preamp I have ever heard, also the Best Component I have ever heard" ... Michael Fremer, Stereophile July 2011
Of all the brands we sell or have sold Ypsilon is unique. Their gear is handmade and personally tuned by the founder of the company, Demetris Baklavas. Ypsilon is the brand that I am personally proudest to sell. The PST 100 MK II is my reference preamplifier and what I have in my own system. The only thing I've heard that surpasses it is the Silver version which is the same preamp upgraded with all silver wound transformers, an option that doubles the cost.
The retail on this unit with the copper transformers, which as you can see in the pictures below fill most of the inside of the case, is $37,000. The Silver Edition is $74,000. This used unit is offered at $20,000 so you save over 45% and still enjoy the benefits of buying from a Factory Authorized Dealer with warranty.
This is an enjoyable yet long listing, if you'd prefer a short listing - here goes:
This highly regarded PST 100 MkII is in excellent working condition and has a few cosmetic flaws as pictured below. It comes complete with 3 year manufacturer warranty, Ypsilon flight case, remote, slip cover, manual and all new tubes.
The PST 100 MkII sells for $37,000 new and we are offering it to you for $20,000 plus shipping and PayPal fees.
If you are sincerely interested, please review all the pictures, the fine print and make us an offer which we will take to our client. If you would like to learn more about Ypsilon Electronics and the High End Zone, then read on. Thank you for looking at our listing and for giving us the opportunity to try and earn your business.
Ypsilon electronics were featured in two rooms at the LA Audio Show in June 2017, one of them ours and one our distributors. We had a calamity in that the $375,000 Perfect8 speakers we planned to show were destroyed by the freight company, we found out just 50 hours before the show started. Luckily there was a pair of smaller Perfect8's in New York we could have overnighted, though we wouldn't have them for the start of the show and would miss out on being reviewed by some outlets including The Absolute Sound. Luckily for us our distributor showed the same Ypsilon preamp and amps and Mr. Harley loved them in his room. And we're very grateful for the reviewers like Jason from Stereophile and Peter from AV Showrooms who made it back to listen once we got speakers.
Below is an excerpt from Robert Harley's review of them in our distributor's room and here is a video of AV Showroom's coverage of our room which we are very honored and grateful to say was awarded a Gold Show Award. It was a tough show for us having to recover from having the speakers smashed and this means a lot to us, thanks AV Showrooms, you guys have a wonderful site.
The pairing of Perfect8 speakers and Ypsilon electronics helped make the act of listening to music in this room very transportive, and honestly – I had a hard time paying attention to our guests because the music kept drawing me in.
Jason Victor Serinus from Stereophile was one of the reviewers who came when we had no speakers. He made a special effort to come back and listen on Sunday when our system had finally settled in and was sounding it's best. One of our helpers did the thing of trying to close the door to give the major reviewer a quiet demo without people coming in and out but Jason is such a humble and classy guy he asked that we treat him just like any guest. A very classy fellow. He had the following to say:
"Reproduction of a file of the Haydn Cello Concerto 1 exhibited lots of grace, with an airy, spacious, and warm sound that I found especially satisfying. I didn't write down the name of the track playing when I first entered the room, but it, too, was distinguished lovely warmth, notable spaciousness, and that indefinable quality known as grace. Timbres were extremely impressive.
"When I followed a suggestion to move to the second row, both midrange and bass response increased. Especially impressive was a 24/96 track of mezzo Jamie Barton singing Sibelius, where the system conveyed the huge expanse and changing dynamics of her stunning voice better than any other system I've encountered. When Barton opened her one-in-a-million, Golden Age voice to full capacity, you could literally hear it expand in the room. Wonderful." Jason Victor Serinus, review for Stereophile
The PST 100 MkII, DAC 100 and the Aelius II Amplifiers are pictured here in our Perfect8 room at the inaugural LA Audio Show in June of 2017:
We were grateful that Jason returned to our room on Sunday, not all reviewers were able to do so, it's a tough job to cover hundreds of rooms and we certainly understand. So we were very sorry not to see Mr. Harley from TAS, the publication whose reviews carry perhaps the most of weight of all. But he did seem to greatly enjoy his Ypsilon experience in the Aaudio room and had this to say in his review of the show. He mentioned only a very small number of rooms and so being mentioned at all was an honor, certainly to have such high praise was. We've already sold 4 pieces of Ypsilon in the weeks since the show, in part I believe thanks to these comments:
Aaudio Imports demonstrated a superb system of Ypsilon electronics from Greece. The PST 100 Mk.II tube preamp ($37,000) drove a pair of Aelius II monoblocks ($39,000), fronted by Ypsilon’s VPS-100 tube phonostage ($26,000) and MC26L step-up transformer ($6200). I had never looked at the Ypsilon components up-close, but they are extraordinarily built. The whole package sounded superb driving the remarkable new Wilson Benesch Resolution loudspeaker."
Ypsilon Electronics has now also received the honor of being granted two more Golden Ear Awards from The Absolute Sound- one for the Ypsilon Phaethon Integrated Amplifier ($25,000) and the second for the Ypsilon Hyperion Monoblock Amplifier ($85,000 a pair).
The Golden Ear Awards for 2017 are all in the September 2017 issue that is on stands now - we do recommend getting yourself a copy - but here are a couple of excerpts from Neil Gader about these fine Ypsilon Electronics:
"But specs alone don’t explain the alchemy I’m hearing. I’ve noted some pretty sumptuous feats of engineering in this elite segment, but few have captured the earthy sense of “being there” like the Phaethon".
A few pages later he speaks of Hyperion's with this: "The transparency, detail, and deli-cacy of this amplifier are indeed quite divine, but its ability to control the bass also rivals, and may even exceed, some of the most high-powered purely solid-state designs. The depth of soundstage is stunning and the treble region is seldom less than seductive. If you’ve always yearned for high power, but shied away from it for fear of sacrificing refinement on the altar of high wattage, the Hyperion may prompt you to think again."
Ypsilon has always impressed us as the best electronics company in the world and we are happy that they have received the honors we believe they deserve. This lightly used PST 100 mkII could be the perfect entry for you into the world of Ypsilon. Please contact us to discuss this possibility.
High End Zone also had a Home Theater room at the LA Audio Show, as you can see here:
High End Zone and Starke Sound collaborated with an amazing team to create a 27 channel Atmos home theater system that seemed to be a well received surprise to the audiophiles at the LAAS. Normally if there is a home theater demo at all at these shows, it is in some little back room and isn't very good. Not this time, we were right next to the registration desk. We had a lot of people come through, and as far as I could tell all of them had a good time.
The Gateway Ballroom exhibit won an Alfie award for the Starke Sound IW-H5 Elite wall mounted speakers which we were using eight of to form the base level surround channels. Three IC-H5 Elite Starke Sound speakers accompanied the IW-H5s as the LCRs and eight IW-H3 Be speakers were ceiling mounted. The room’s bass was so thumping that some guests asked if we had put drivers under the chairs! This was accomplished through the power of six Starke Sound SUB36 subs and two massive (new to market) Rythmik subwoofers. These were all powered by Starke's A7 MK II amps, fed by the Trinnov Altitude 32 processor, with content from Kaleidascape's 4K Strato movie player. To help transform a hotel ballroom into a theater, we used Acoustic Sciences Corporation's TubeTraps, which also won an Alfie award, and Haikoustics panels on the walls and suspended from the trusses. The visuals in this room were handled with the help of Metra 4k HDMI cables feeding the JVC flagship projector the DLA-RS4500, projecting upon a Seymour-Screen Excellence RF 160HD Enlightor 4K acoustically transparent screen measuring 160″x90″. The visuals were as impressive as the 3D world created around you by the 11.8.8 Atmos system.
"The immersive soundfield was exceptional, and the sound was very clean, clear, and powerful throughout the audio range...
As far as I can tell, the first LA Audio Show was a big success. I was glad to see one room dedicated to immersive sound, and I hope that home theater becomes an ever-increasing presence at LAAS and other audiophile confabs in the future. For this year, The High End Zone put on quite a show, and I commend the efforts of all involved!"- Scott Wilkinson, review for AVSforum.
We aim to enhance your musical experience and we sell across North America, please email us to meet our design team and discuss your project.
This photo shows our own PST 100 with my Ypsilon Aelius II mono block amps and a pair of Revel Ultima2 Salon2 loudspeakers which belong to a client that we recently sold separately on Audiogon.
I owned Salon2's myself for many years and tested them with many amps. No amp has ever come close to driving them the way the Ypsilons do! Until I tried them with the Aelius II's I often told people who like to listen to rock very loud as I do that the Revels take a ton of power and want a Solid State amp with 500 watts per channel into 8 ohms or more.
But the Ypsilons, rated at 220 watts into 8 ohms, can go far beyond any volume I could stand. With the volume turned up about 60% on the PST 100 preamp I cannot tolerate to go any louder, no way. By contrast I have used things like McIntosh MC 501 mono blocks and pinned the meters which I think is 2,000 watts and those speakers still wanted more. And the Ypsilons are a tubed amp, the McIntosh is solid state! It's just absolutely amazing to me what they do, Ypsilon gives you all the best qualities of both tubes and solid state. If you can afford their gear, then I just feel you cannot go wrong with Ypsilon and this PST 100 preamp would make an incredible addition to your system. How many components has Michael Fremer ever said were the single best audio component he had ever heard? I have tremendous respect for Michael and for his opinion.
I actually got introduced to Ypsilon because I learned that Michael considered their VPS 100 phono stage to be the finest he'd ever heard at any price. (I later learned what he had said about the PST 100 quoted above). Based on that recommendation, one of our clients asked us to pick up the line and he bought the VPS 100 phono stage. He said that it brought out a level of musicality from his Walker Black Diamond V turntable he had never heard before. He has since bought the Ypsilon SET 100 Ultimate amps and right now he is demoing a PST 100 MK II with the thought to order a Silver version with custom volume mapping.
One of the amazing things about Ypsilon is that you can have nearly anything customized. You want it made with extra XLR inputs? No problem. Extra XLR outputs? No problem. Custom volume mapping of your preamp because you have super efficient speakers? Sure. An extra pair of outputs on the power amp? No problem. In fact, they have never turned me down on anything I have requested for my customers! They even let me send them Synergistic Research Black fuses that many of my customers like to use and they make and tune the gear with those instead of the regular fuses- at no extra charge. They are just a fantastic company to work with. Our customers have been so grateful for the gear and the service from Ypsilon.
Here is a Silver Edition of a PST 100 MKII that we just installed which Ypsilon custom made with an extra pair of XLR inputs.
When we exhibited Ypsilon gear at T.H.E. Show Newport in June of 2016, Michael Fremer was our first guest on the press day before the public show started. He told us the Ypsilon phono stage is still the finest phono stage he has ever heard even though it's been a few years since he reviewed it and lots of other products have come out!
I obviously don't get to hear nearly as much gear in my system as Mr. Fremer, nor would I ever claim to have a discerning ear anywhere close to his. But with those things stipulated, I will say that Ypsilon is also the finest gear I've heard at any price in 15 years in business and more than 30 years in this hobby. I find it to be absolutely magical, hypnotic in it's power to reproduce the feelings of live music in an audio system. It is the type of gear that one moment you hear it, the next moment you fall in love, and moments later you're having one of those "Look honey, I shrunk the bank account" moments. But it's well worth it because you attain a level of musical satisfaction that you could spend years and years and millions of dollars looking for and never attain with other companies. It is something so rare and so precious the way that Ypsilon gives you the very best of tube sound, the best qualities of solid state sound, and something that is closer to live, more magically musical than I thought was even possible from audio electronics.
Perhaps this is because Demetris is also a recording engineer who records live music, including performances in the grand amphitheaters that survive from ancient Greece. I hope one day to take my family over there to see and hear this in person. Demetris is very much focused on creating the experience of live music. I feel he is a humble genius. They are widely considered one of the top 5 makers of electronics in the world yet many people don't even know about them and Demetris is very humble and down to earth, a very considerate and kind man. And there is a personal touch with this company that we do not see anywhere else, no matter how costly or how fine the products are, and that is one of the main things which has caused us to make Ypsilon our flagship brand and to become one of the top Ypsilon dealers in the US. (Thank you to our customers, none of this is possible without you!)
Demetris personally tests and tunes every single piece of gear before it leaves their factory. I don't mean every line or model. I mean every single amp, every preamp, phono stage, DAC, each one, personally! If he doesn't like how it sounds then he sends it back to be rebuilt. I don't know of any company that matches this personal attention from the founder and the creator. He knows my customers by name, he knows what they have in their systems. He talks with me about how we can help them to keep making their systems better, not only with Ypsilon gear but also other changes to their systems. It is, perhaps, a bit like you lived when Antonio Stradivarius was alive and you could order your instrument from him, he would make it for your hand and style of playing. Ypsilon electronics are simply the finest instruments that you can buy with which to play recorded music in your home with the greatest possible feeling of live music. We are so proud to be able to sell them and of course we thank our customers who make it possible for us to work in this hobby that we love and to interact daily with such a lively, intelligent and musical group of individuals.
(We shared a picture of the PST 100 MKII Silver Edition above, here is the back of the actual PST 100 MKII that is for sale in this listing.)
As you can tell, we like talking about Ypsilon Electronics- they are working on a new Ypsilon DAC II, their new Hyperion amps are shipping, the new Aelius II amps which we showed at Newport are magical, and the SET 100 Ultimate amps, which some of our customers have, are the finest amplifiers I have ever heard. Please contact us if you are interested in integrating any of their components into your system.
What is so exciting about this listing is not that we are selling a Ypsilon PST 100 MKII, we are one of the top Ypsilon dealers in the US now and so we sell their gear all the time. What is so great about this is that we actually get to put one on Audiogon! We've never had any of our Ypsilon customers give up any of their gear. We've had people upgrade within Ypsilon, taking the "normal" pieces (which are anything but normal, they are actually quite extraordinary) to the Silver level which involves replacing all of the transformers, which fill most of the box in the case of this preamp, with pure silver wound transformers. This can be done with most of the Ypsilon models except for the power amps and the CD player. Please talk to us if you would like to entertain the possibility of having either this or some other piece of Ypsilon gear upgraded to Silver.
This next picture is of an audio system we just did for a client who called about our Audiogon listing for another client's Audio Research REF Phono 2 we'd sold on consignment a couple of years ago. The gentleman we sold the AR for had bought the Ypsilon VPS 100 and found it to be vastly more musical in his system, so much so that he went on to invest in the $125K Ypsilon SET amps. I told the caller that if he could afford it he may want to look at the Ypsilon. He said he'd never heard of it but he'd check it out and call back if interested. Well, a few days later he called back and asked me for recommendations on a full system. It has been a pleasure serving him and we just recently returned from installing his new Ypsilon system that you can see here - we wish you could hear it, because even though the room is a bit small, there are no treatments in yet and despite the fact the Ypsilon gear takes a while to break in, it does sound amazing in there.
Here's what the gear consists of in his music room: Ypsilon SET 100 Ultimate amplifiers, Ypsilon PST 100 Silver preamp, Ypsilon VPS 100 phono stage, Ypsilon MC-26L Silver step up transformer; Thales TTT-Compact turntable, Thales Simplicity II Tonearm, Ikeda Kai MC cartridge; all sitting on Finite Elemente racks and amp stands with the new carbon fiber shelves; wired with Stage III throughout. Speakers are the Lansche 5.1 with Corona plasma tweeters in a rare Flame Maple Burl finish. Speakers also on Finite Cerabase footers. He is using his old Naim 2 box CD player in the system until Ypsilon releases their new DAC II, which is planned to come out soon. There will be a Ypsilon DAC II Silver Edition, Ypsilon CDT 100 CD Transport, and and an Aurender W20 music server installed to replace the Naim digital.
And so, while we always appreciate being able to sell our clients new, made to order equipment like the PST 100 MKII Silver Edition pictured above, we have never been able to put a Ypsilon up for sale on Audiogon. Of course we cannot list the brand new units here (though we can sell you new units if you don't already have a dealer looking after your needs). So this is our first listing for this majestic brand which we spend so much time listening to ourselves and talking about with our customers. We feel deeply fortunate and appreciative to have this unit. Our distributor asked us if we would handle the sale for one of his previous clients and we jumped at the chance. Not because we'll make much of anything on the unit, we won't, but because this gives us the chance to tell the story of Ypsilon in this setting and to share with those who regularly read our epic length Audiogon listings (thank you so much, we deeply appreciate you!).
The previous owner of this PST 100 is one of these folks who just has a ton of gear. Very, very nice gear. I envy his system to be sure. He has the wonderful $72,000 a pair Convergent Audio Technology (CAT) Statement tube power amps and the beautiful $50K ESP Concert Grand SI speakers pictured here. He has the Brinkmann Balance Turntable with the Kuzma 4Point tonearm. And boatloads more gear not shown in the interest of space. He has had this PST 100 for several years but barely ever used it! I was just absolutely shocked and at a loss for words when I learned this. I would use this thing every day. If I wasn't going to use it then I would sell it. I cannot even begin to imagine just letting this preamplifier sit there in it's flight case. Obviously this gentleman, like most of our clients, is more successful than I am and I respect that and I respect whatever he chooses to do with his gear. That is his choice and we don't see it as part of our role to editorialize on that.
But we do want to put prospective buyers at ease to feel safe buying the unit so we spoke with Demetris at Ypsilon and he is letting us offer the new buyer 3 years of factory warranty (excluding tubes and any natural dimming of the frontpanel). Actually, they have been known to fix things free even after the warranty- they are that kind of company. So you should feel perfectly safe to buy this. It's been stored in the custom flight case of course and we've carefully tested all inputs, outputs and all modes and features ourselves to make sure that it is working great for you. It sounds almost identical to mine which was just built last year. Mine has the fuses upgraded of course so that does make a little difference. If you want us to do that for you on this unit we would be happy to. And both of them have NOS Mullard rectifier tubes which is what Ypsilon recommends.
This PST 100 MKII performs fabulously with its new tubes and comes complete with a remote, manual, slip cover and custom flight case. In general, it is in really excellent shape cosmetically, however if you look really close, you will find a couple of nicks on the back panel and a little bit of pitting of the anodization around a screw hole on the top back edge of the unit as we detail in the following pictures. None of these tiny marks are visible at normal viewing distances. You have to get up very close to see these. And the small flaws are mainly on the back of the unit where they would likely be hidden in most installs anyway. But even if you have this right out in the open on a rack or a platform it should look great to most people.
Of course if you are one of those people like my best friend who cannot even accept one little tiny mark on the back of an amp without it bugging him, then you should probably contact us about buying new. We respect all preferences. I am the type of person who likes to buy something with little flaws where I save a lot of money. But my best friend is an artist with an eye for detail, and a lot more wealthy than I am, and he just cannot tolerate any flaws whatsoever in things. I have learned through my friendship with him that some people just are that way and that there is no changing it, he just has to have a perfect, brand new item. We serve customers at both ends of this spectrum and in between, our goal is to help you get the best value and best service with your audio dollars whatever your preferences might be.
This extreme close up photo shows a tiny flaw in the screw hole on the center screw holding down the top plate at the back of the unit.
For your virtual inspection of this piece of equipment, we took a close up of the nicks on the back left corner. As you can see in the overview pictures, you don't even notice these nicks at a reasonable distance.
SPECIFICATIONS for the PST-100 MKII
Bandwidth: 5 Hz - 100K Hz / -3db
Output Resistance: 150 Ohm
Input Resistance: 50K Ohm
Gain: x10 (20db)
Power Consumption: 150 VA max
Dimensions: 15.75 x 16.15 x 7.1 inches (W x D x H)
Weight: 55 lbs
Peter Breuninger reviewed the PST 100 MKII for your viewing enjoyment here.
Feel free to contact us if you need to upgrade any of your cables or other electronics in your system at the same time through email at Sales@HighEndZone.com or by phone at 575.535.2280 and we'll be happy to assist you with a package deal for everything that you need. Thank you.
Here are a few more pictures of the actual PST 100 MKII for sale and below them is a brief discussion of our policies.
We appreciate Ypsilon's subtle yet striking sense of aesthetics.
We also sincerely appreciate the attention they have given to the packing materials for their outstanding electronics!
Here is the shipping info for the
$37,000 Ypsilon Electronics PST 100 Mk2
24 inches long X 24 inches wide X 16 inches high
Total Weight: 78 lbs
Origin: We ship from Gila, NM 88038 / USA
Please email us at Sales@HighEndZone.com if you are sincerely interested in purchasing this and have any questions. We may also be contacted by phone at 575.535.2280.
We work with the "Make an Offer" option on all of our listings. We prefer to do business the old fashioned way where we exchange emails like gentlemen and conduct a smooth and safe transaction for all parties. Because we don't own this we cannot take much less than the asking price for it. If you make us a low offer there is no way I am going to go to this gentleman and tell him that I have a low offer, that so and so really wants it but his wife won't let him spend more than X amount for it. I'll just ignore the lowball offer and wait til a better one comes in. However, if you want to buy this together with some other items, as part of a package deal, then that would be something we can discuss. Just let me know what items you want.
For payment, we are happy to accept a cashier's check, a bank wire or PayPal. If PayPal is your preferred payment method then please add the following percentage of your purchase and shipping price to your total to cover the PayPal fees: 3% for domestic buyers or 4% for international buyers.
Also, since this is a consignment sale where the equipment does not belong to us but to our customer, we need to ask that the buyer promptly inspect and test the item upon receipt and report any problems found so that if there is a problem found we could withhold funds from paying our customer to deal with the problem. We don't think there will be any problem, but once we have paid him we won't have any recourse if any problem is found.
Also, because we're selling this for a client and have to give him the cash for it, we're not going to take trades unless you make us some trade offer that we consider to be so far in our favor that we can't resist putting in our own money to buy your gear. An exception to this that we would be willing to consider would be that if you want to buy this AND some other items that we sell then we'll try and make you a package deal for all of it. Since this is not ours we cannot discount it much, but we can give you an extra discount on other items we sell to make you a package deal. So if you want some Perfect8 speakers or Ypsilon amps or any of the many other things we sell, which are listed below, then please email us about it.
We would be happy to sell your gear on consignment if that would help you to purchase this or other items from the High End Zone. In some cases we might sell your gear on consignment even if you don't want to buy more gear from us, if the gear is very nice. Our most successful customers are very busy folks and we understand that if they spend hours answering questions from Audiogoners, that is thousands of dollars that they lost in terms of what they could have earned with that time. We do have some restrictions as to what we can sell because of the manufacturer rules about online sales and so on, but we do our best to help. We can arrange to have the gear picked up from your home or office, or in some cases we can even have someone come in and pack it for you. Then we will handle all the testing, photography, sales of the item and follow up after the sale. Since many people prefer to buy from a dealer and because we have 12 years of perfect feedback on Audiogon and Ebay with no neutrals or negatives ever we can usually get more for your items than you could get yourself. Depending on the exact item, you may net as much or even slightly more having us sell it. And once you factor in the value of your time, it's a clear savings to let us sell the gear for you. So let us know if we can be of service to you in that area.
We are truly appreciative of responsible Audiogon members, please make sure you are one of them before you make us an offer. If you have questions concerning the gear, the terms of sale, or if you need to upgrade any of your cables, amplifiers or other items in your system, please contact us through email or by phone at 575.535.2280. We will be happy to get back with you as quickly as possible.
Thank you for your interest and may our gear help facilitate your ears meeting high quality sound with ease.
Welcome to the home of High End Zone!
Thanks for looking at our listing.
Please check our perfect feedback from years of trading on Audiogon and buy with confidence. We have sold gear all over the world, to every continent except Antarctica and hopefully one of those scientists there will order from us soon!
We offer professional packing, prompt shipping with tracking info sent to you and a high level of customer service and support. We provide guaranteed quality and service. We think we are the perfect service for the customer who wants great savings but does not have time for all the hassle of putting together a system with pieces obtained from many different sellers. We offer one stop shopping for all your high-end needs.
The High End Zone, is a full service audio and home theater dealer offering superb gear at the best price possible.
The High End Zone is all about listening to good music, talking to clients around the world by email, and helping people get the most joy out of the time and money they invest in their high-end audio and theater hobbies. If you're a successful individual, you and your family should be able to enjoy beautiful music and video in your home affordably, and the buying process should be fun, not a chore. We're dedicated to that and I hope we get the chance to sell you something that you and your family can enjoy together for a long time in good health, just as my family and I enjoy our several high-end audio and video systems!
Thank you for your interest, please do not hesitate to email us with your questions at Sales@HighEndZone.com or give us a call at 575.535.2280.
The Fine Print:
We accept payment by PayPal and wire transfers from anywhere in the world and cashier's checks drawn on US banks. We will also accept escrow if the buyer pays the fee.
If PayPal is your preferred payment method, then please add the following percentage of your purchase and shipping price to your total to cover the PayPal fees: 3% for domestic buyers and 4% for International buyers. If you pay by PayPal then your purchase must be shipped to the PayPal shipping address only, per PayPal's rules.
We may accept a personal check from long-standing Audiogon members, but it does delay shipping for clearance. Please ask before paying that way. If you desire to pay by some other means you do not see here then please email us, we will try to accommodate you if we can.
Our items are guaranteed to work properly and be in the condition we describe. If we make a mistake, if an item does not work properly, or if the item description is inaccurate, we'll offer you a full and prompt refund or exchange at our option and issue return shipping labels at our expense.
Please check your purchases promptly upon arrival. Our policy is that any flaw, damage, missing item, incorrect item, etc. must be reported to High End Zone by email no later than 3 days (72 hours) after that item is delivered. If you are not able to check the item yourself in that time frame, please make the necessary arrangements to have someone else make such a check for you in your absence.
All sales are final with no returns or exchanges allowed unless the buyer finds a defect and reports it to High End Zone within 72 hours after delivery. In the case of items that are shipped internationally, we require that any item be picked up from Customs within 5 business days or less in order to preserve the buyer's protections for shipping damage and defective merchandise under our selling policies. If the buyer finds a defect and reports it to High End Zone by email within 72 hours after the item is delivered then High End Zone will repair, replace, or refund at our option.
So while all sales are final and there are no refunds or exchanges unless you receive a defective item and report that within 3 days as specified above, IF for some reason we do agree to accept your return or cancel your order when there is no mistake or defect on High End Zone's part, then you agree to pay us the 20% restocking fee on your order.
That said, please don't buy if you're not sure that you want the item you are buying. If you need to check with your wife, your broker, your business partner, your kids, or the Supreme Court before you buy, please do that. The High End Zone cannot be held responsible for any case of wives beating their husbands for spending too much money on good gear!
The High End Zone is a full service home theater dealer located in Southwest New Mexico. While we are well established as the premier dealer in our small town market, we also serve many clients who have multiple homes or live in far-flung places. The world is increasingly a small place and I delight in talking with and serving clients from all continents and many countries of the world. Depending on your needs we are happy to just sell you gear (note some manufacturers may prohibit us from sending gear to certain places) or we can provide a full service experience including system design, acoustic design and construction, installation, programming, and more. We've done work for very high profile clients with multiple homes and we are also proud to serve many hobbyists who enjoy this hobby on a modest budget. No matter your budget, we'll strive to provide the products you want at a price that is fair with top shelf service.
Some of the many lines we sell include, but are not limited to*:
Acoustic Sciences Corporation (ASC)
Capriccio Continuo (ATD)
Daniel Hertz (ultimate audio creations of Mr. Mark Levinson)
Extreme Media Servers
HB Cable Design
Metra Home Theater Group
PHC (Professional Home Cinema)
Seymour Screen Excellence
Stewart Film Screens
*List includes lines we are factory direct with as well as lines we get through distribution or through our extensive dealer network. Most customers don't care whether we are factory direct if we provide authentic product and great service at a fair price, but if you care about this or any other issue, please ask us.
Unlike most shops that sell a very small number of lines that they are authorized for and will always try and talk customers in to buying just those few lines, we are willing to sell you virtually any line that you want. Obviously we make a lower profit if we have to get it from another dealer, but our goal is to provide you, the customer, with one stop shopping and top notch service. It's more like the business model of Amazon than the old school brick and mortar stores. We want the customer's business and we will try and earn it by providing competitive pricing and top notch service for you on whatever brands you want. Of course if you are not sure what brands are best for your needs and want us to provide expert analysis of what gear represents the best value for your dollar, we are more than happy to provide that too. We spend a great deal of time and money listening to and viewing a wide range of audio and video systems, as well as bringing in gear for long-term testing in our facilities. Most of the salesmen you might deal with in a home theater store do NOT have a high-end audio video system in their homes. I have 4 such systems and live with this stuff daily. So I truly know what works well and what is worth spending money on and what is not. And even if I used something for years and loved it, when I hear something better, that is a better value, I switch immediately. My main loyalty is to the customer and your satisfaction--I want you to buy not just one thing from us, but all your gear, for life, and to recommend us to your friends and family. To that end, I will strive to give you the best and most honest advice, fair prices and great service. And I'll try to get you any brand you want, ultimately your system needs to satisfy you, not me.
Our clients certainly enjoy their home audio and video rooms. We do as well and hope you'll also take pleasure and be inspired by the variety of these beautiful installations.
Some aspects of making an informed choice in an audiophile grade listening room or a home theater system are worth a little extra effort. We invite you to contact the High End Zone for help in making your choices, we will make the extra effort worthwhile.